FAQs

How do I make my own gift hamper?


•Click on "Create my own hamper"
•Choose which type of presentation you would like eg: wicker hamper, gift box etc.
•Select your items
•Choose the country of delivery and then checkout
•Enter your billing details and delivery address
•Choose your desired delivery date (please be aware that we cannot guarantee courier schedules, but we will do our best to get your order there when you want it)
•Write your personalised message, if required

You will also find a quick one minute video guide here on how to create your Scottish gift hamper here.
 

Can I order food and drink without a hamper?
Yes, just click on "Food and Drink" and make your selections.

 

Can I add items to a pre selected hamper?

Yes, just continue shopping and select "Food and drink". Choose the additional items you require and checkout

 

Can I change items in a  pre selected hamper?

Yes, just call us on 01360 440066 to make your changes, or email sales@scottishfoodoverseas.com

 

 

What can I send to USA?

American Customs and the FDA prevent us from sending any alcohol or fresh produce to USA. We can send non-alcoholic versions of any of our hamper range. All haggis and meat products are not permitted at present.

 

What can I send outside European Union?

We do not send any fresh produce outside the European Union due to the longer transit times. Other products can be sent but Endrick Trading Ltd can not be responsible for local customs restrictions.

 

How soon will I receive my goods?

Using our express service goods are sent by courier (usually Fedex) on a 24 hour service to most of mainland UK. Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands may take 2 days. International deliveries are less precise, with EU & North America usually taking 2-3 days and other international addresses taking 5 to 7 days.

 

Can I choose my delivery date?

Yes. At the checkout you can enter your desired delivery date. We will despatch allowing for normal courier schedules, but cannot guarantee exact delivery dates. Fresh produce cannot be despatched for transit over a weekend and so cannot be delivered on a Monday.

 

How can I include a personalised greeting?

At the checkout you have the opportunity to write a personal message for inclusion on a greetings card.

 

Can I send a hamper to a different address from my billing address?

Yes. At the checkout you can enter a delivery address after you have completed your billing address.

 

Can I send hampers to more than one address?

Yes, but you will need to process each delivery address as a separate order.

 

What is the cost of delivery?
The delivery cost for UK (excluding Highlands & Islands and Northern Ireland) is £7.95 inc. VAT for standard delivery and £9.95 inc. VAT for Express Delivery on consignments up to 25kg. International delivery is prices specifically by weight, destination and speed. The delivery cost will show in your basket for all other destinations.

 

How can I track my order?

We will send you an email when your order is shipped with the consignment number which will allow you to track your delivery online via the courier's website.

 

What time of day will my order be delivered?

Orders are delivered between 9am and 6pm Monday to Friday and must be signed for. If you require a Saturday delivery (UK mainland only) you can select this in your basket (£12 plus VAT surcharge).

 

Can I send haggis abroad?

Fresh or frozen haggis can only be sent to UK and EU countries.Tinned haggis can usually be sent anywhere except USA and Austrailia.

 

What is the last date I can order for Christmas delivery?

Please see the table of dates for Christmas delivery under "Delivery Info".

 

What do I need to consider when ordering fresh produce?

Fresh produce is despatched in thermal packaging with ice packs and should be refrigerated on receipt. To keep transit times to a minimum, we do not despatch fresh produce for transit over a weekend. For mainland UK deliveries this means fresh produce cannot be delivered on a Monday. EU deliveries will be despatched on a Monday or Tuesday for delivery prior to the weekend.
 

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