Customers have the right to notify Endrick Trading Ltd that they wish to cancel their order within seven working days on receipt of the goods, without giving a reason. Notification must be in writing by post (addressed to - Endrick Trading Ltd. 14 Dunmore Street. Balfron, Stirlingshire, G63 0TX). The seven working days starts the day after receipt of the goods. If the customer exercises their right to cancel the order, Endrick Trading Ltd will make a full refund, within thirty days of cancellation irrespective as to whether the goods have been returned at that stage. The consumer has a right to a cooling off period during which they may cancel their order for any reason. The customer, in cases of unwanted goods, will be asked to pay for the cost of returning the goods. A full refund will then be offered to the customer, within thirty days starting from when confirmation is received that the customer has paid for the return delivery cost. A full refund is not conditional upon the goods being returned-although relevant deduction can be made, where appropriate. This clause does not apply to orders made for goods which are liable to expire rapidly. This does not affect your statutory rights as a consumer.
Customers are allowed a reasonable time from receipt of the goods to reject them for a full refund. Upon return of the goods Endrick Trading Ltd, a full refund which will include postage costs shall be offered to the customer.